Data Policy

Controller

Lazaros Doris Advanced Customer Care

Website access

Cloudflare processes technical request data needed to deliver and secure this website, such as IP address, date and time, requested URL and browser/device headers. The legal basis is Art. 6(1)(f) GDPR (legitimate interests in secure and reliable website delivery).

Advanced Customer Care does not keep its own website access logs.

Contact enquiries

If you contact us by email or telephone, we process the information you provide in order to respond and manage the business relationship. The legal basis is Art. 6(1)(b) GDPR for contract or pre-contract matters, Art. 6(1)(f) GDPR for other business enquiries and Art. 6(1)(c) GDPR where retention is legally required.

Providers and transfers

Cloudflare, Inc. and its infrastructure subprocessors provide website delivery, DNS/domain services and Email Routing for advanced-customer.care. Cloudflare processes website request data and the routing, delivery and security data needed to forward incoming messages. Emails sent to addresses such as hello@advanced-customer.care and privacy@advanced-customer.care are forwarded to a private Microsoft @live.de mailbox used by the controller. Microsoft processes the forwarded correspondence and related service/security data under its privacy terms. Telephone communication also involves telecommunications service providers.

Cloudflare and Microsoft may process personal data outside the European Economic Area, including in the USA. Where required, relevant transfers rely on applicable adequacy mechanisms, Standard Contractual Clauses or other lawful safeguards. See the Cloudflare transfer safeguards and the Microsoft Privacy Statement.

Retention

Enquiry data is deleted once the matter is resolved, unless needed to perform a contract, meet a legal retention duty or establish, exercise or defend claims. In those cases, retention ends when the relevant duty, limitation period or dispute ends.

Cloudflare and Microsoft may retain separate operational, routing, delivery and security data for as long as necessary to provide and secure their services and meet applicable legal obligations. The applicable period depends on the service, account settings and record type. See the retention criteria in the Cloudflare and Microsoft privacy notices.

Your rights

Subject to the GDPR's conditions, you can request access, correction, deletion, restriction of processing and data portability using the data-protection email above.

Right to object. You may object to processing based on legitimate interests on grounds relating to your particular situation (Art. 21 GDPR).

You may complain to the President of Poland's Personal Data Protection Office (UODO) or to a supervisory authority in the EU country where you live, work or believe an infringement occurred.